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| Application Development and Management |
| Application Development and Management (ADM) Services help insurers reduce
the total cost of ownership (TCO) of existing systems, allowing IT organizations
to focus more time and resources on long term, strategic business initiatives.
We help our customers do more with less by applying our SEI CMMI processes,
domain expertise, experience in insurance packages and applications, and our
global delivery model to meet their long-term ADM needs. |
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THE BUSINESS CHALLENGE
Increased competition, demand for new products, and ever-changing consumer
demands have created new IT challenges for insurance carriers. To succeed in this
new environment insurers need efficient and effective core systems, and they also
need to leverage advanced technologies to improve operational efficiencies that are
vital for their long-term competitiveness.
While a typical insurance IT environment consists of legacy systems that are stable
and perform their key functions very well, insurance IT organizations are faced with
the challenges of supporting multiple policy administration systems and a myriad of
technologies despite fewer skilled resources with experience in supporting legacy
applications. Adding to the challenge, they have to strike a delicate balance between
maintaining legacy applications and quickly adopting new technologies in order to
meet the business needs of the company. |
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| What We Offer |
We address these challenges by delivering highly efficient, customized Application
Development and Management services that incorporate the client's processes and
methodologies into our processes. The ADM Services:
- Reduce application maintenance and production support costs, and improve system reliability
- Reduce cost of routine application development and enhancement activities
- Enable IT staff to focus on advanced technologies and strategic initiatives
- Accelerate time-to-market for new features
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| Application Maintenance and Production Support |
Our Maintenance and Production Support services are built on decades of experience, repeatable,
market-proven processes, and a flexible global delivery model in which roles and responsibilities
are distributed based on effectiveness, efficiency and goals. In delivering these services, our
focus is on long-term service reliability, fault detection and isolation, troubleshooting, and
performance reporting. Our implementation process facilitates the rapid transfer of responsibility,
efficient reporting, tracking, and resolution of production issues, and effective deployment of
patches and minor enhancements. Each of our engagements are customized for the
client by incorporating the client's processes and methodologies into our
processes. We also define client-specific service level agreements (SLA) for control and
governance of the services provided.
The Services are delivered using: |
- Tool based processes for knowledge transfer
- Level 1 and Level 2 Helpdesk support-24x7 or 24x5 as needed
- Web-based management of production issues, enhancement services, and tracking of SLA’s with complete customer visibility
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| Application Development |
The Application Development services are an extension to the Application Maintenance and
Production Support services, providing design and development of feature enhancements,
management of releases, quality assurance, and deployment of releases. Our approach,
methodologies, and proven processes result in shorter delivery timelines. Our development
process incorporates the SDLC from the requirements and analysis phase to deployment
and post-deployment support through production support.
The Services are delivered using:
- Rational Unified Processes
- Phased approach with short delivery timelines
- Collaborative definition and tracking of project plans and project schedules
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